Frequently Asked Questions

Frequently Asked Questions

Quick Help

How do I book a course?

All bookings are through the website only. We do not take bookings by phone or e-mail to reduce administrative costs to our delegates. Please select a relevant course, follow the prompts on screen and you will be invited to open a membership account, if you have not already joined. Courses are only available to registered healthcare professionals.

Do you provide recordings of the zoom webinar?

None of our webinars are recorded, due to the presentations being copyright and therefore the intellectual property of our speakers.

Why do you charge a fee?

We are not part of a CCG or a charity, but a private organisation. In view of this, to enable us to keep our costs to a minimum and still offer top quality education either FREE of charge or heavily discounted, it is necessary to provide sponsorship. This can be in the form of a sponsored session during the interval for webinars, or by way of a small exhibition during break times at all our face-to-face events. All our sponsorship complies fully with ABPI guidance. All sponsored sessions are clearly declared as such.

Do I get a refund if I cancel?

All paid course fees are NON-REFUNDABLE and NON-TRANSFERABLE. Our fees are so nominal, they cover administration costs of the event, which have already been incurred (e.g., Admin time/Website Costs/Card Payment Processing Fees). Please let us know if you are unable to attend, as it will allow your place to be allocated to another delegate. If you fail to attend a paid course, you will still have access to the course downloads. If you fail to attend a free course, you will not have access to any post course materials. To notify us that you cannot attend the course, please send an email to webinar@mediconf.co.uk

How do I access my certificate and course materials?

After attending one of our courses, certificates of attendance and any course materials are available for 6 months for sole sponsored events and 12 months for all other events ONLY. After the course date, please log onto the Members Area of our website, to obtain your documents. If you require a duplicate copy of your certificate, an admin fee of £15.00 will be charged. This payment can be made over the telephone using all major cards.

What do I do to retrieve a lost password?

There is a green "Log In" button in the top right of your screen, simply click this and select forgotten password from the available options.

Why can't I see my certificates in my account?

The most common cause of this issue is that a second account has been created, with a separate email address. Please contact a member of the MediConf team to have the accounts reconciled. This can be done by clicking on the contact us link on the Website: https://www.mediconf.co.uk/Contact.aspx

How do I find more information on MediConf's Terms and Conditions?

For a full list of our Terms and Conditions and our Privacy Policy, please click on the more information tab, on the home page of our website.

Do I need the Zoom App preloaded on my device to attend a MediConf Webinar?

No, the link will be sent to your e-mail by Zoom, this link will take you directly to the Webinar.

How do I login to a MediConf Webinar?

All Zoom links will be emailed to the email address you provided upon booking, 24 hours and 1 hour prior to the start time. It is your responsibility to notify us, prior to the start of the webinar, if you are using a different email address. Failure to do so, may prevent you from accessing or delaying access to the webinar. Always check your junk mail for the link. If you do not receive it, send an email to webinar@mediconf.co.uk for assistance.

What do I do if I am still having problems with my booking/account?

Please contact one of the MediConf team. This can be done by clicking on the contact us link on the website https://www.mediconf.co.uk/Contact.aspx If your call is urgent you can ring our Office which is open 9am-5pm Monday-Friday on 01444 414 264

Mailing List

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Upcoming Events

25 May 2024 @ Webinar Management of Common STI´s in Primary Care
29 May 2024 @ Webinar The Diagnostic Perils of Elderly Skin
1 Jun 2024 @ Webinar Interesting Respiratory Case Studies
5 Jun 2024 @ Webinar Level 3 Non Accidental Injury in Children

What our delegates say

Delegate from Webinar: very good, as always and I liked the interactive case discussions. They were helpful Dr David Capehorn - Paediatrics
Delegate from Webinar: Best safeguarding teaching I have ever attended Dr Yasmin Husain - Safeguarding
Delegate from Webinar: Perfection. Thank you for bringing Dr Moncrieff into your list of speakers. I really hope you can enlist him for more dermatology teaching. He is the best. Thank you, Mediconf. You get it right every time. Dr George Moncrieff - Dermatology
Delegate from Webinar: Absolutely great presentation, lots of information, especially to support my practice already in place. Thank you for making my ability to help these women even easier! Nurse Specialist Kathy Abernethy - Menopause
Delegate from Webinar: One of the best webinars I have been on for a long time funny, informative, kept it light but learnt lots Dr Rakesh Chopra - ENT
Help HELP

If you are having trouble using our site, please see commonly asked questions and help files below.

Frequently Asked Questions

Do You Provide Recordings Of The Zoom Webinar?

None of our webinars are recorded, due to the presentations being copyright and therefore the intellectual property of our speakers.

Do I Get A Refund If I Cancel?

All paid course fees are NON-REFUNDABLE and NON-TRANSFERABLE. Our fees are so nominal, they cover administration costs of the event, which have already been incurred (e.g., Admin time/Website Costs/Card Payment Processing Fees). Please let us know if you are unable to attend, as it will allow your place to be allocated to another delegate. If you fail to attend a paid course, you will still have access to the course downloads. If you fail to attend a free course, you will not have access to any post course materials. To notify us that you cannot attend the course, please send an email to webinar@mediconf.co.uk

How Do I Access My Certificate And Course Materials?

After attending one of our courses, certificates of attendance and any course materials are available for 6 months for sole sponsored events and 12 months for all other events ONLY. After the course date, please log onto the Members Area of our website, to obtain your documents. If you require a duplicate copy of your certificate, an admin fee of £15.00 will be charged. This payment can be made over the telephone using all major cards.

If the resources above do not answer your questions or you require further assistance, please check out our complete FAQs or fill out the contact form and a member of our team will get back to you as soon as possible.