Using Emotional Intelligence to Enhance Personal and Professional Relationships

Emotions can influence the way we act and react in the workplace. Emotional Intelligence is the ability to recognise our behaviours, moods, and impulses, and manage them in a positive way so that we can communicate effectively, empathise with others, manage stress, overcome challenging situations and defuse conflict. Emotional intelligence helps you build stronger relationships, succeed at work, and achieve your career and personal goals.

The session will include:

• Overview of Emotional Intelligence
• The benefits of enhancing your own emotional intelligence
• Define and practice self-management, self-awareness, self-regulation, self-motivation and empathy.
• Assessing your own level of Emotional Intelligence
• Using emotional intelligence to enhance communications with others
• The power of reframing your thinking

In preparation for the session: complete the Emotional Intelligence Self-Assessment Questionnaire.