Handle Difficult Conversations with Confidence - 1722

Have you ever been in a situation at work where it felt like you were going around in circles with no resolution? Ever been trapped in an uncomfortable conversation which feels like it will never end?

This session will help you find effective resolutions to workplace conflict with staff, colleagues and patients. You’ll leave the session with an individual plan and framework for managing difficult conversations and have more confidence to have the conversation rather than avoiding it.

The session will include:

• What are difficult conversations and what makes them difficult?
• Strategies to achieve a win-win outcome
• Preparing for the conversation?
• Planning a structured approach to deliver your message
• Using listening, questioning, feedback and empathy

In preparation for the session: Have the “preparing for a difficult conversation’ template available to be used during the session. The other handout - challenging your thinking - will act as a useful aide memoire that you can use following the session.