Start Date End Date Price Per Delegate No. Of Attendees Total Cost Availability
25 Apr 2024 14:00 25 Apr 2024 16:00 £0.00 £0.00 Available for online booking Places are available on the day

Handle Difficult Conversations with Confidence

Funding provided by pharmaceutical companies including a sponsored session over break time. Tracy Ellis's sessions are completely independent of external sponsorship.

Thursday 25th April 2024
Start Time: 14:00
Finish Time: 16:00
Introducing your speaker
Tracy Ellis
Leadership Coach and Experienced Leadership Trainer
CIPD Dip (Chartered Institute of Personnel and Development)
City and Guilds PG Teaching Certificate
ILM Coaching Certificate (Level 5)
Fellow Higher Education Academy
Accredited Mediator

All delegates will receive

  • A PDF of the main speaker’s slides available for download for delegates' personal use
  • A certifcate for your appraisal portfolio
Course Accredited for 2 hours CPD
Your Learning Agenda

Have you ever been in a situation at work where it felt like you were going around in circles with no resolution? Ever been trapped in an uncomfortable conversation which feels like it will never end?

This session will help you find effective resolutions to workplace conflict with staff, colleagues and patients. You’ll leave the session with an individual plan and framework for managing difficult conversations and have more confidence to have the conversation rather than avoiding it.

The session will include:

  • What are difficult conversations and what makes them difficult?
  • Strategies to achieve a win-win outcome
  • Preparing for the conversation?
  • Planning a structured approach to deliver your message
  • Using listening, questioning, feedback and empathy

In preparation for the session: Have the “preparing for a difficult conversation’ template available to be used during the session. The other handout - challenging your thinking - will act as a useful aide memoire that you can use following the session. 

Meet the Speaker
Tracy Ellis

Tracy Ellis is a leadership coach and experienced leadership trainer

She previously spent 15 years as a Lecturer in the Business School at Salford University, worked as a HR Professional at Salford Royal Hospital and the Greater Manchester Ambulance Service and as a GP Practice Manager. 

For the past 15 years she has worked in Leadership Development roles in 2 universities as well as running her own consultancy.

She is a Fellow of the Higher Education Academy, ILM Authorised Trainer, Co-Chair of the North West Staff Development Network for Higher Education and Professional Member of the European Mentoring and Coaching Council. She is CIPD qualifed, has a PG Cert in Teaching and ILM Level 5 Coaching Qualifcation.

At the University of Liverpool she currently runs a Strategic Leadership Programme, Middle Managers Programme and runs the University Mentoring Scheme and the North West Higher Education Coaches’ Network.

Tracy’s current external projects include the design and delivery of a Leadership Programme for Clinical Research Leads from institutions across the Horn of Africa who are responsible for a multi million pound “One Health” project which aims to improve the health and wealth of people in the Horn of Africa as well as delivering leadership training for the National Institute for Health Research (NIHR) Scholars Programme for Clinical Academics in the North West.

Tracy Ellis
Event Timings and Info
14:00 - 15:00 Session 1
15:00 - 15:25 Break and Promotional Presentation
15:25 - 16:00 Session 2
16:00 Webinar Ends

This webinar will NOT be recorded due to the presentation being the Intellectual Property of the speaker.

The Zoom link to join the event will be emailed to the email address you booked with.  This may be received into your spam/junk inboxes, please check.
If you cannot locate the Zoom link, please email webinar@mediconf.co.uk for assistance.

We no longer offer the option to dial in using your phone due to the excessive fees charged.

* Please refer to our full Terms and Conditions for further details.

Sponsors

Nestle Health Science UK.

Event Details

2 CPD Credits  | £0.00
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What our delegates say

Delegate from Webinar: So much information, well-paced and about right level for me. Tracy Ellis - Soft Skills
Delegate from webinar - Good practical advice on starting coaching - knowing the difference from mentoring. Tracy Ellis - Soft Skills
Delegate from Webinar: Clear, informative and very well delivered Tracy Ellis - Soft Skills
Delegate from Webinar: Great webinar, informative and encouraging Tracy Ellis - Soft Skills
Delegate from webinar - Tracy was a very passionate presenter who was obviously interested in the subject and so the information she gave was very helpful. Tracy Ellis - Soft Skills
Book this event online
Start Date End Date Price Per Delegate No. Of Attendees Total Cost Availability
25 Apr 2024 14:00 25 Apr 2024 16:00 £0.00 £0.00 Available for online booking Places are available on the day
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Frequently Asked Questions

Do You Provide Recordings Of The Zoom Webinar?

None of our webinars are recorded, due to the presentations being copyright and therefore the intellectual property of our speakers.

Do I Get A Refund If I Cancel?

All paid course fees are NON-REFUNDABLE and NON-TRANSFERABLE. Our fees are so nominal, they cover administration costs of the event, which have already been incurred (e.g., Admin time/Website Costs/Card Payment Processing Fees). Please let us know if you are unable to attend, as it will allow your place to be allocated to another delegate. If you fail to attend a paid course, you will still have access to the course downloads. If you fail to attend a free course, you will not have access to any post course materials. To notify us that you cannot attend the course, please send an email to rebecca@mediconf.co.uk

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